The Art of Knowledge Organization for More Efficient Chatbots
White Paper Co-Authored by DialOnce and Mayday
Imagine a world where your advisors, freed from repetitive and time-consuming tasks, could focus on building strong, lasting, emotionally rich, and personalized customer relationships.
DialOnce and Mayday have joined forces to offer concrete answers in a Best Practices Guide that combines knowledge management and AI.
In this guide, you’ll find: - AI & Knowledge Management: A Necessary Synergy - The 6 Key Challenges of Knowledge Management for Optimizing Chatbots - Mastering the Knowledge Lifecycle - Understanding Knowledge Prompting and LLMs - More Effective Chatbots Through Better-Organized Knowledge - Practical Tips for Optimizing Knowledge for Your Chatbot - 4 Real-World Examples of Companies Combining AI & Knowledge
Transforming the customer experience
DialOnce is developing an omnichannel AI agent to optimize the customer experience and assist advisors.
A DialOnce expert will show you our customer relationship optimization platform.
To make our advisors' work easier, we chose to implement DialOnce’s AI-powered conversational agent. This agent was especially in demand during the Paris 2024 Olympic Games. It filters incoming requests and responds to as many travelers as possible in both French and English, helping to reduce contact volume by up to 30%.
Gaetan Bultez
Head of Customer Service | RATP
With over 550 intents covering the entire tenant journey, we are able to meet a wide range of needs through autonomous responses or by directing users to the appropriate handling channel, ensuring a smoother experience for both tenants and advisors.
Maud Flory-Boudet
Head of Multichannel Customer Relations | 1001 Habitats
Thanks to our collaboration with DialOnce, we at GMF provide immediate and personalized solutions to our customers, preventing any feeling of abandonment or discouragement.
Paul Flon
Omnichannel Performance and Transformation Department | GMF Insurance
DialOnce is an agile solution that has supported us since 2017, enabling us to offer our customers a 24/7 self-service and thereby reduce low-value contacts.
Philippe Clément
Customer Relations and Services Manager | BNP Paribas Retirement Savings
