Guide to the best uses of generative AI for Customer Relations
White Paper written by DialOnce
Generative AI is much more than a trend. It's a revolution that's redefining customer relations.
According to our study, 71% of companies already see generative AI as an essential ally for improving the customer experience. But only 36% have integrated it into their current strategy. Don't miss this opportunity!
Download the free 2025 edition of our Guide to the best uses of generative AI for customer relations.
Discover concrete use cases and best practices for optimizing customer experience with AI.
Transforming the customer experience
DialOnce is developing an omnichannel AI agent to optimize the customer experience and assist advisors.
A DialOnce expert will show you our customer relationship optimization platform.
To make our advisors' work easier, we chose to implement DialOnce’s AI-powered conversational agent. This agent was especially in demand during the Paris 2024 Olympic Games. It filters incoming requests and responds to as many travelers as possible in both French and English, helping to reduce contact volume by up to 30%.
Gaetan Bultez
Head of Customer Service | RATP
With over 550 intents covering the entire tenant journey, we are able to meet a wide range of needs through autonomous responses or by directing users to the appropriate handling channel, ensuring a smoother experience for both tenants and advisors.
Maud Flory-Boudet
Head of Multichannel Customer Relations | 1001 Habitats
Thanks to our collaboration with DialOnce, we at GMF provide immediate and personalized solutions to our customers, preventing any feeling of abandonment or discouragement.
Paul Flon
Omnichannel Performance and Transformation Department | GMF Insurance
DialOnce is an agile solution that has supported us since 2017, enabling us to offer our customers a 24/7 self-service and thereby reduce low-value contacts.
Philippe Clément
Customer Relations and Services Manager | BNP Paribas Retirement Savings
Recommandé par les plus grandes entreprises
Transformer l'expérience client
DialOnce intègre des technologies IA de confiance et développe un chatbot omnicanal qui permet aux marques d’offrir la meilleure expérience conversationnelle à leurs clients, en avant-vent et en après-vente, et un agent IA qui assiste le conseiller et améliore sa productivité.
Notre but a été de mettre en place une interface facile d’usage disponible 24/24h, 7/7j qui permet de diffuser et mettre à jour des informations, de télécharger des documents tels que des attestations de retard et cela, sans avoir de temps d’attente.
Découvrez ce que DialOnce peut vous apporter
Un expert DialOnce vous montre notre plateforme d’optimisation de la relation client
