Customer relations 2030: Organize, listen, sublimate.
White paper co-authored by DialOnce and Kiamo
Setting course for customer relations solutions 2030
In the coming years, excellence in Customer Relations will either be augmented or it won’t be… But how? Between innovation and improvement, what evolutions can we expect? What are the future technologies of Customer Relations?
Specialists share their vision in this white paper in the hope of making technology a means to strengthen the solutions/employees duo in service of the customer experience.
You will notably find a double-page interview with the CEO of DialOnce, Charles Dunston, on his vision and recommendations for the horizon of 2030.
Happy reading !
Transforming the customer experience
DialOnce is developing an omnichannel AI agent to optimize the customer experience and assist advisors.
Transformer l'expérience client
DialOnce intègre des technologies IA de confiance et développe un chatbot omnicanal qui permet aux marques d’offrir la meilleure expérience conversationnelle à leurs clients, en avant-vent et en après-vente, et un agent IA qui assiste le conseiller et améliore sa productivité.
Notre but a été de mettre en place une interface facile d’usage disponible 24/24h, 7/7j qui permet de diffuser et mettre à jour des informations, de télécharger des documents tels que des attestations de retard et cela, sans avoir de temps d’attente.
Découvrez ce que DialOnce peut vous apporter
Un expert DialOnce vous montre notre plateforme d’optimisation de la relation client
To make our advisors' work easier, we chose to implement DialOnce’s AI-powered conversational agent. This agent was especially in demand during the Paris 2024 Olympic Games. It filters incoming requests and responds to as many travelers as possible in both French and English, helping to reduce contact volume by up to 30%.
Gaetan Bultez
Head of Customer Service | RATP
With over 550 intents covering the entire tenant journey, we are able to meet a wide range of needs through autonomous responses or by directing users to the appropriate handling channel, ensuring a smoother experience for both tenants and advisors.
Maud Flory-Boudet
Head of Multichannel Customer Relations | 1001 Habitats
Thanks to our collaboration with DialOnce, we at GMF provide immediate and personalized solutions to our customers, preventing any feeling of abandonment or discouragement.
Paul Flon
Omnichannel Performance and Transformation Department | GMF Insurance
DialOnce is an agile solution that has supported us since 2017, enabling us to offer our customers a 24/7 self-service and thereby reduce low-value contacts.
Philippe Clément
Customer Relations and Services Manager | BNP Paribas Retirement Savings
